contact-us
Customer Support 🎧
For the fastest response, please email us directly. We handle all inquiries personally.
- 📧 Email: support@voxly3d.com
- ⚡ Response Time: Within 24 hours (often sooner!)
- 📅 Support Hours: Mon – Fri, 9:00 AM – 6:00 PM IST
Note for USA Customers: Due to the time difference, if you email us during your evening, we will usually reply by your next morning!
Business & Legal 🏢
Voxly3D is a registered entity operating in India, serving customers globally.
- 📍 HQ: Tirunelveli, Tamil Nadu - 627657 India
- 📄 GSTIN: 33AGXPN6037H1ZZ
- 🏭 UDYAM (MSME): UDYAM-TN-18-0092103
- (Business Inquiries Only)
Quick Questions ⚡
📦 Where is my order?
You can track your order using the link in your shipping confirmation email. Please allow 24-48 hours for tracking to update.
✈️ Do you ship to the USA?
Yes! The USA is our primary market. Standard delivery typically takes 3-8 Business Days, while Custom 3D Prints take 10-15 Business Days.
🔄 Can I return an item?
Yes, we offer a 30-day return policy on standard items. (Note: Custom 3D prints and Digital Files are final sale). Email us to start a return.